Contact information
If you have any questions, concerns, or inquiries about our premium large dog beds or your order, please do not hesitate to reach out to us. Our dedicated support team is here to assist you.
Business Legal Name: JULIN HOUSE PTY LTD Authorized Representative: KATE ANNE MCCOWAGE Store Identity & Domain: jopkfx.shop Official Customer Support Email: support@jopkfx.shop Direct Customer Support Hotline: +61 485921997 Physical Business Address: HURSTVILLE, 2220, New South Wales, Australia Primary Target Market & Trading Currency: United States / United States Dollar (USD)
🕒 Customer Support Time Zone & Hours
Because our corporate operations are headquartered in New South Wales, Australia (AEST/AEDT), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the United States (EST/PST) market, please refer to the following time zone alignment when visiting our Contact Us page or calling our hotline to ensure immediate support:
- United States Market Hours (EST): Sunday - Thursday | 7:30 PM - 3:30 AM (Next Day)
- Australian Operational Hours (AEST/AEDT): Monday - Friday | 9:00 AM - 5:00 PM
- Email Support Efficiency: We monitor support@jopkfx.shop 24/7. For the fastest assistance, we highly recommend contacting our support team via email. All inquiries regarding order tracking, product specifications, sizing guides, or returns are thoroughly reviewed and responded to within 12 to 24 hours.