Refund policy

Thank you for shopping at jopkfx.shop! We want you and your pet to be completely satisfied with your purchase. If you are not entirely happy with your large dog bed, we are here to help.

Business Legal Name: JULIN HOUSE PTY LTD Authorized Representative: KATE ANNE MCCOWAGE Store Identity & Domain: jopkfx.shop Official Customer Support Email: support@jopkfx.shop Direct Customer Support Hotline: +61 485921997 Physical Business Address: HURSTVILLE, 2220, New South Wales, Australia Primary Target Market & Trading Currency: United States / United States Dollar (USD)

30-Day Return Window

You have 30 days from the date you received your large dog bed order to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following strict hygiene conditions:

  • It must be unused, unwashed, and in the same condition that you received it.
  • It must have no pet hair, odor, tear marks, or signs of usage, and remain in its original packaging. Due to hygiene and health standards for pets, we cannot accept beds that have been used by an animal.
  • You will need to provide the receipt or proof of purchase (such as your Shopify order confirmation email).

Return Shipping Costs

  • Defective, Damaged, or Wrong Items: If your large dog bed arrives torn, with broken zippers, flat foam defects, or if you received the wrong color/style, please contact us immediately. We will cover all return shipping costs and arrange a free replacement or a full refund.
  • Customer Remorse / Change of Mind: If you change your mind, find the bed size does not fit your home space/dog as expected, or no longer want the product, you will be responsible for paying for your own return shipping costs back to our facility. Shipping costs are non-refundable.

Return Process

To start a return, please follow these steps:

  1. Contact our customer support team at support@jopkfx.shop.
  2. Provide your Order Number and clear photos demonstrating the issue if the item is damaged or defective.
  3. If your return is accepted, we will provide you with the return address details and instructions on how and where to send your package.

Refunds & Processing Time

Once we receive and inspect your returned dog bed, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (credited in USD ($)) within 5 to 7 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or payment provider statement again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in New South Wales, Australia (AEST/AEDT), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the United States (EST/PST) market.

When creating or visiting our Contact Us page to resolve critical return inquiries, delivery tracking issues, or refund status updates, please refer to the following time zone alignment to ensure immediate support:

  • United States Market Hours (EST): Sunday - Thursday | 7:30 PM - 3:30 AM (Next Day)
  • Australian Operational Hours (AEST/AEDT): Monday - Friday | 9:00 AM - 5:00 PM

For the fastest assistance with returns, we highly recommend contacting our support team via email at support@jopkfx.shop. All email inquiries regarding returns are thoroughly reviewed and responded to within 12 to 24 hours.